Delivery Times & Tracking
** Please note that due to high volume of orders, there are major disruptions to the freight network, please do allow extra time for your parcel tracking to update online and also for delivery. We can assure you that you will receive your orders and thank you kindly for your understanding during this time. **Major Cities: 5-10 working days
Other cities: 7-10 working days
Regional areas: 7-14 working days
Remote areas: 10-14 working days
Customers worldwide also have the option of paying for express delivery in 2-4 full working days for major cities, and 3-5 working days for all other locations.
Fragrances are considered Hazardous Materials (HAZMAT) and therefore do not qualify for express shipping. Please expect additional 4-7 working days for delivery of orders containing fragrances.
Please note that the above delivery estimates are for United States addresses only, for other regions, please contact us.
Important note: Parcels are taking longer than usual to be scanned at the USPS distribution centre. If the tracking does not show any update on the USPS website, we request you to please allow a few days for parcel to be scanned and show update.
Orders are shipped by USPS and are delivered between 9 am and 5 pm Monday – Friday to your chosen shipping address. Please note that delivery times do not include Saturdays, Sundays or Public Holidays. Please also ensure that you enter your shipping address correctly as we cannot redirect orders once they have been shipped. A signature and photo ID is required upon receipt.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
Deliveries to Canada are currently delayed due to high restrictions and limited flights. Please allow 15-45 working days for deliveries to Canada.